Store Policies


Items will be shipped within 1-2 business days via Canada Post. Thank you for shopping at House of JozieO If you are not entirely satisfied with your purchase. We’re here to help.


You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. We will also need the original or copy of proof of purchase. ****Please be advised we cannot accept earrings for returns due to hygienic reasons****


Once we receive your item, we will inspect it and notify that we have received your returned item. If your return is approved we will initiate a refund to your credit card (or original method of payment). You will receive a credit within a certain amount of days, depending on your card issuer’s policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund , the cost of the return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please feel free to contact us.

Privacy Policy

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for all of our customers Personal information is not shared with a third party.